How can I trace my order?
You can check the order status in “Order tracking” page in Gudtoy.com.Once your order is shipped, you will receive an email from us. In the email, there is the tracking information for your packages as well as the website in which you can trace your order at.
What shipping methods do you offer and what is the estimated delivery time?
- Shipping methods show as below:
- Estimated delivery time
NOTE: The delivery time depends on where you’re located and where your package comes from. The shipping times are a general guide and do not apply to some remote areas. If you want to know more information, please contact our customer service. We will deal with your problems as soon as possible.
Can couriers deliver to remote areas?
Yes, wherever you are, we will be able to deliver the products to you. We may use FedEx,DHL and UPS to deliver to remote areas. This is very rare but can happen when your delivery address is too far from the main logistics centers.
If your address is located in a remote area for the courier, we will contact you to discuss the issue. You will need to pay an extra fee to cover the remote shipping fees from FedEx, UPS or DHL. However, if you do not want to pay any additional fees, we would ship your order with Standard Shipping.
How do I change my address or cancel my order?
Please contact Customer Service at once if you need to change the delivery address or need to cancel an order. If the order is shipped we cannot change the address.
What about the customs tax?
Taxes may apply for imported goods/services and is regulated by the country law and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information. Gudtoy.com is not responsible for any tax invoice charged on its products.