Warranty & Return

WHAT’S THE Gudtoy.com PRODUCT WARRANTY?

Yes, everything you buy from Gudtoy.com has a guarantee of quality and will exactly match the description on the website.Factories that supply Gudtoy.com are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our QC team.We double-check the contents of all orders carefully before dispatch to our customers.You can be confident about ordering from Gudtoy.com.

All warranty begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept return.

Defective items MUST BE reported and returned to us within the warranty period (and in the original packaging, if possible). You must tell us what the defect  is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.

DOES Gudtoy.com CHECK THE PRODUCTS BEFORE SHIPPING THEM TO ME?

Yes, We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.

WHAT SHOULD I DO IF MY ITEMS ARRIVED DAMAGED?

Rarely, rough handling by the courier can lead to physical damage to your goods.If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the package, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact Gudtoy.com immediately with your order number and offer pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate Gudtoy.com, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to Gudtoy.com in order for us to send out a new piece.

WHAT SHOULD I DO IF MY PRODUCTS GO BROKEN AFTER A PERIOD OF USE?

If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period(14 days after delivered).

In this case, please kindly provide us with the photos or video of the defective item(s). We will usually offer you a refund or send a replacement as soon as the problem is confirmed. You may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and Gudtoy.com is responsible for the shipping costs of arranging reshipment by air mail.

WARRANTY EXEMPTIONS AND NOTES

  1. Product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
  2. If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

Special Notes:

  1. During the return shipping, the customer is responsible for any and all customs charges, excise duties or tariffs during the item return to China.
  2. comwill ship the item to the customer via Flat Rate Shipping by default. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.